Speakers
Ally Northfield
Managing Director Revenue by Design
Co-Founder of Revenue by Design, Founder of Revenue Academy and The “Opportunity” Conferences.
Co-founder of Global Revenue Forum, a vehicle to build community for Revenue Management & Commercial professionals, one conference at a time.
Nathalie Nahai
Keynote Speaker London
Nathalie Nahai’s background in human behaviour, web design and the arts offer a unique vantage point from which to examine the complex challenges we face today. Her best-selling book: Webs Of Influence: The Psychology of Online Persuasion has been adopted as the go-to manual by business leaders and universities alike, and her new book, Business Unusual: Values, Uncertainty and the Psychology of Brand Resilience, has been described as “One of the defining business books of our times”. A behavioural science advisor and host of The Hive Podcast, Nathalie helps clients including Google, Accenture, Unilever and Harvard Business Review, to ethically apply behavioural science principles to enhance their business
Ufi Ibrahim
CEO Energy and Environment Alliance (EEA)
Ufi Ibrahim is Founder & Chief Executive of the Energy and Environment Alliance (EEA), a global coalition of hotel investors, asset owners and managers working to transition the industry to Net Zero Carbon and ESG stewardship in a robust, timely and profitable way.
Previously, as Chief Executive of the British Hospitality Association (BHA) 2010 to 2018, Ufi reshaped the organisation from the ground up, achieving significant commercial success. She led the BHA merger with the Association of Licensed Multiple Retailers, creating UK Hospitality to wield powerful commercial and political influence.
Seán Worker
CEO T5 Strategies Advisory Services
Seán has over 25 years’ experience across the hospitality, alternative accommodation, co-living/working, real estate, franchising, and technology sectors, having held senior management roles in operations, sales development, brand development, franchising and travel tech with brands such as Marriott, Wyndham, Aimbridge and Bridge Street. In addition, he had the privilege to spearhead operations and development across various countries in Asia.
Seán is founder and host of The Adapters and ADAPTERSTechX vodcasts. T5 Strategies advises on adaption, innovation, branding, real estate, technology and the immerging ESG discipline in Travel, Tourism and Hospitality (TTH).
Joe Stather
Vice President and Market Leader for the Operational Real Estate portfolio of events and media at Questex LLC.
Joe leads the team responsible for the International Hotel Investment Forum (IHIF), the UK’s Annual Hotel Conference (AHC), the Resort & Residential Hospitality Investment Forum (R&R), and the Hospitality Insights media platform. Prior to joining Questex, Joe was a Director at CBRE, where he spent eight years in the Hotel Investment Advisory team. He has a MSc in Real Estate Investment and Finance from the University of Reading and a BSc in International Hospitality and Tourism Management from the University of Surrey. Joe regularly commentates on hospitality investment trends, through interviews, presentations, and by moderating, or participating on, panel discussions.
Brendan May
Founder Hotel Res Bot Brendan founded Hotel Res Bot because of his belief that hotels cannot afford to demand that staff do boring, soul-sucking tasks like manually checking availability. Hotel Res Bot makes jobs in hotel reservations more attractive by automating the annoying work.
Brendan wrote the plan which resulted in Shiji’s 25 million USD investment in SnapShot and was a driving force in the creation of livabout° - a booking service for temporary apartment rentals. He has a wide variety of on property operational experience with international brands as well as independent luxury properties and holds a 4-year Honours Bachelor of Commerce from the University of Guelph in Ontario Canada.
Frank Reeves
Founder & Chief Evangelist – allora.ai
Frank is widely regarded as a pioneer in travel technology. In 2002 he co-founded Avvio, which quickly became a market leader in his native Ireland and in the UK, working with independent hotels and groups to provide guests with a level of service never seen before online.
In 2017, Avvio launched the world’s first AI powered booking engine, allora.ai Today allora.ai provides technology to over 500 hotels around the world and powers over £400m in transactions every year.
Frank was named as one of Europe’s Top Extraordinary Minds in the Hospitality Sector by HSMAI Europe. He is regularly invited to speak at prestigious events around the world, including World Travel Market, ITB Asia and EyeforTravel. Phocuswright, HEDNA conferences, Fáilte Ireland events, British Hospitality Association’s Summit, Master Innholders’ General Managers Conference, Travel Technology Europe, the Independent Hotel Show as well as numerous debates and roundtables.
Tracy Nichols-Owens
IHG Revenue Services Performance Director Europe
Tracy is a highly experienced Revenue & Distribution professional with over 30 years in the hospitality sector, starting at Trust House Forte Hotels & specialising in Revenue Management and Sales with a keen focus on Training & Development.
Tracy has worked as a Regional Revenue Manager, Group Revenue & Training Manager & Area Sales Development Director for hotel companies such as MacDonald Hotels, Principal Hotels & InterContinental Hotels Group plus senior leadership positions in revenue and distribution at Hand Picked Hotels & Hallmark Hotels, including a transfer of skills at IDeaS working within the Parking Revenue Management vertical as Global Senior Client Account Manager EMEA, US & Canada. Now, Tracy has returned to her passion, hotels, working with the InterContinental Hotels group again as IHG Revenue Services Performance Director Europe supporting the UK&I Market.
Inna Nekrassova
Head of Revenue, The Lanesborough
Inna is an experienced hotelier, with her tenure in the industry spanning over 15 years. Covering a variety of operational and commercial roles, and specialising in the luxury sector of hospitality, her career to date includes the likes of Bulgari Hotels, Red Carnation Collection and Four Seasons.
Today, she heads the revenue and reservations departments at the world famous Lanesborough Hotel, part of exclusive Oetker Collection.
Inna inspires all her colleagues, irrespective of their role, to be revenue ambassadors. Identifying and maximising revenue opportunities, whilst delighting the luxury guest is an art Inna helps others to understand, and then to master!
James Parsons
Strategic Account Director OTA Insight
James currently works as the Strategic Account Director at OTA Insight working with our chain clients and helping to expand OTA Insight's footprint within these clients.
Prior to this James led the Customer Operations team scaling it from 12 people in 2017 all the way up to 57 post pandemic. Prior to OTA Insight, James was responsible for driving STR Global’s Hotel Recruitment Strategy across Europe as the Head of Business development for Europe.
James also did some operational and sales roles for Marriott International.
Liz McGivern
Vice President People & Culture
The Red Carnation Hotel Collection
Liz McGivern started her career in contract catering and moved into a training & development role with Hilton including the London Hilton on Park Lane. After being head hunted by Red Carnation Hotels, she progressed to Director of HR and Training nine years ago, and now holds the global position of Vice President People & Culture for all 18 hotels in the collection.
Awards include Hotelcateys HR Team of the Year 2021; Platinum International Investors in People 2020 (the first privately owned company to gain this on a worldwide basis); The Sunday Times Top 100 Companies to Work For ranking in the top 10 for three years running; and Liz was also awarded by Women 1st in their Shine Awards as one of the most influential 100 women in hospitality.
Clément Deplanche
Global Director Revenue Strategy, Accor
I am passionate about hospitality and technology, I started my career in operations before moving to revenue management back in 2014, and with a strong focus on tech and innovation since 2020.
While being very analytical (revenue management, what else !), I love building meaningful relationships and free-thinking experiences, always fascinated by new ideas and concepts. Most importantly I always take psychological ownership of what I say I will do.
Talk to me about : The world of hospitality of yesterday, today and tomorrow; as well as building a better and more trusted work culture. Outside of work, three key interests: Ice Hockey, travel and food !
Alexander Edström
CEO Atomize
For the last 5 years, Alexander Edström has been leading and driving the growth of Atomize globally, an innovative and fast-growing Revenue Management Software built to increase revenues and operational efficiency for hoteliers.
As CEO of Atomize, Alexander has witnessed first-hand the recent developments in revenue management technology within the hotel industry, and the huge shift towards more advanced, data-driven approaches to pricing and inventory management, and Atomize is proud to be leading this effort
Atomize RMS is used in more than 50 countries, across five continents, by properties in the wide range of 50 to 1250 rooms. Atomize is the only provider in the world offering real-time price optimization, using AI & machine learning to adjust prices based on market demand and competitive analysis.
David Bailey
Hotel Advisor
David is a respected hotel advisor with over 30 years experience. He is Senior Consultant to HotStats, Consultant Senior Advisor to CBRE Hotels, Senior Advisor – Growth & Expansion to Resident Hotels and advisor to other private clients.
David spent his hotel consultancy career with TRI Hospitality Consulting, a leading boutique hotel consultancy firm, in which he was Deputy Managing Director and co-owner. TRI was acquired by CBRE in 2013.
He brings a great depth of industry knowledge and client advisory experience to selected clients across all sectors of the market and many regions, advising hotel owners on the most appropriate structures and operating agreements to strike as well as being called on to act as an expert witness in disputes.
Suzie Thompson
Vice President Commercial at Red Carnation Hotels
Red Carnation Hotels are a family-owned collection, with 18 unique and special properties including Ashford Castle in Ireland, The Milestone in London, The twelve Apostles Hotel in Cape Town, and Xigera Safari Lodge in Botswana. Red carnation hotels are set to open their next hotel in Edinburgh in 2023 – 100 Princes Street.
Suzie has worked with the collection for 12 years and leads the global commercial strategy including Sales, Revenue Management, Reservations, Marketing & PR. Previous roles include UK Head of sales for Sabre Hospitality, UK Marketing Manager for lastminute.com and Reservations Manager with IHG.
Nick Moffat
Group Commercial Director, easyHotel plc
A Hospitality veteran of over 18 years. Nick’s career started with Revenue Management positions at Tui Travel and Bourne Leisure Ltd. Subsequently, Nick has held senior positions, managing and leading corporate commercial teams in both Hilton and Millennium Hotels.
In 2019 Nick was appointed to the Executive Board of budget hotel operator ‘easyHotel’ with a remit to oversee Revenue Management and Distribution. The business grew its owned estate from 13 to 26 hotels in three years (43 hotels in total), his role evolved into Group Commercial Director, now overseeing Revenue Management, Distribution, Sales and e-commerce. easyHotel have a strong growth ambition and Nick fundamentally believes that automation in the commercial space will play an important role in the development of the brand.
Russell Low
Group Director of Revenue Klarent Hospitality
Russell Leads the Revenue Management team at Klarent Hospitality. He has over 27 years of experience in the hospitality industry. Since joining Klarent Hospitality, he has been pivotal in the implementation of industry-leading technology and ecommerce strategies across the portfolio, helping to drive exceptional results through strategic and efficient delivery. Russell was previously the Director of Revenue UK&I at Accor Hotels and has worked for companies including Hilton, Guoman, & IHG. His innovative approach to revenue management saw him awarded IHG Revenue Manager of the Year for EMEA due to the largest growth in RGI across that region. Russell regularly features at industry events. He was a lecturer in Revenue Management at Glion University, the world-renowned hospitality management university.
Russell has an eclectic taste in music and really enjoys going to live music and comedy events
Roxanne Mongie
Head of Commercial, Lamington Group
Roxanne is the Head of Commercial at Lamington Group and is leading Lamington Group’s performance and growth as it opens multiple new properties across the UK with the goal of reaching 5000 keys by 2030. Roxanne was previously Group Revenue & Distribution Manager at Lamington Group, where she led the reservations and revenue at a portfolio of hotels, including the recent opening of room2 Chiswick, the world’s first whole life net zero hometel. With 17 years of international experience leading on commercial strategies and performance of large groups such as Hilton and the EQ Group where she had a direct influence on revenue growth and achievement of hotel KPIs. Working for Lamington Group aligns with Roxanne's personal passion for the environment and she takes pleasure in being part of a company which is working towards being the necessary change of how hospitality impacts the environment so her child and future grandchildren will have a planet to explore and enjoy.
Amrita Makkar
Regional Director of Revenue Management Virgin Hotels
Living and breathing hospitality for 18 years, Amrita has an established track record in revenue management and commercial strategy. She has led revenue and sales teams, created successful commercial strategies and, as a result, driven profits for hotel groups such as The Standard Hotels, IHG, Radisson Hotels, Principal Hotel Company, and Native Serviced Apartments.
After the extremely successful opening and positioning of The Standard London, Amrita joined Virgin Hotels in January 2022 as Regional Director of Revenue Management. She brings with her a wealth of revenue management, rebranding and repositioning experience that drives an overall commercial strategy for her hotels.
Laura Sharpe
Director of Operations Firmdale Hotels
Laura is an experienced, passionate and dedicated hospitality professional. Currently working as the Director of Operations for Firmdale Hotels. Previously Laura was the General Manager of Ham Yard Hotel where she worked for eight years since the opening having worked for Firmdale Hotels in a variety of roles over a number of years.
She was awarded the Cateys Manager of the Year in 2018 and Ham Yard Hotel winner of Hotel of the Year in the same year.
Firmdale hotels is a group of 8 boutique hotels located in London and two in New York, and is rapidly expanding. The hotels are stylish, bespoke and design lead, and excel at providing guests an individual service experience in luxurious, relaxed surroundings.
John Seaton
Chief Revenue Office Cendyn
John is responsible for driving Cendyn’s growth and expansion across the globe. Prior to joining Cendyn, John’s 20+ years in the hospitality industry has been focused in sales, marketing, distribution and hospitality technology. John has held a number of senior management positions at companies including eRevMax, Pegasus Solutions, HBSi and Global Hotel Alliance.
Sonia Merena
Market Director Northern Europe The Hotels Network
Sonia’s knowledge is deeply rooted in the understanding of travelers’ booking habits. Having spent 3 years with luxury travel concierge company Quintessentially in Hong Kong, Sonia joined The Hotels Network in 2017 to assist hotels in increasing the potential of their direct conversion journey through personalization based on data-driven results. An honors graduate of Ryerson University in Toronto, specializing in Marketing, Sonia has lived in 3 different continents and when traveling only books direct.
Charlie Osmond
Co-Founder & Chief Tease, Triptease
Passionate about improving online travel, Charlie launched Triptease to help hotels deliver a better digital experience and increase direct bookings.Charlie built his first business straight after graduating from Oxford with a degree in Engineering. He was named Young Entrepreneur of the Year by Esquire Magazine and one of HSMAI’s ‘Extraordinary Minds’. He won The Sunday Times £5M London Entrepreneur Challenge, is a Companion of CMI and a Fellow of the British American Project.In his spare time, Charlie is a keen sailor and runner. His marathon exploits have taken him to Khazaksthan, North Korea and Death Valley and in 2021 he set a World Record at the London Marathon dressed as Planet Earth.
Kadira Canavese
Head of Global Revenue Management and Distribution, Corinthia Hotels
Kadira is currently working for Corinthia as Head of Global Revenue Management. Previously she has had roles in luxury hotel chains in London, Milan, and Florence, including Mandarin Oriental, The Dorchester Collection, Four Seasons and Rocco Forte.
Kadira has extensive global experience in Reservations, Front Office, and Revenue Management, both on property and in corporate office.
Rajesh Vohra
Owner and Operator, Sarova Hotels
Rajesh has been in the hotel industry for over 30 years. He is an owner-operator of a 4 star hotel group based in the South-East. Sarova Hotels has 4 properties and an overall estate of 600 bedrooms and 2 health clubs, with its head office based at The Rembrandt Hotel in Knightsbridge. Day-to-day he heads up the commercial departments for the company.
Rajesh has been active in many industry organisations over the years. In BEAM (formally HBAA) he held a number of roles culminating in being the chair for the Hotels and Venues side of the association. He has had 8 years on the Board, and is a Past President of HEDNA (Hotel Electronic Distribution Network Association).
He was also a member of SCA Hotel and Travel Special Interest Group working with the UK Finance PMO on the Hospitality SCA implementation plan, and was part of HFTP’s GDPR/DPO Task Force.
Kurt Macher
General Manager Shangri-La at the Shard
An international hotelier with over 31 years of experience in the luxury hospitality industry, Kurt has worked for some of the world’s leading hotel brands as general manager and within senior management roles including Wharf Hotels, Four Seasons Hotels and Resorts and The Peninsula Group. Kurt has led high performing hotel teams in the US, Canada, the Caribbean, Europe, the Middle East and in some of the fastest growing markets across Asia, most notably in Hong Kong and Singapore.
During his time in China, Kurt was an active board member of the British Chamber of Commerce in Southwest China and was also a finalist in the General Manager of the Year category at the China Hotelier Awards in 2018. His breadth of experience coupled with his passion for personalised service and a strong entrepreneurial drive ensures Kurt is well placed to build on the hotel’s accomplishments after it was recently awarded five stars by Forbes Travel Guide and Travel + Leisure #1 Hotel in London.
Erik Tengen
Co-Founder, Oaky
Co-founder at Oaky, a passionate public speaker, who is crazy about music and hotel technology. Erik’s speciality is to make other people enthusiastic and to dare. What makes him genuinely happy is inspiring others to break free of old habits and give their own visions a try. Talk to Erik about Hotel technology, Entrepreneurship, Presentations/Pitching, Golf, Skiing, and DJing.
Allan Nelson
Part owner, founder and board director of For-Sight
Allan is part owner, founder and board director of For-Sight, its parent company and other subsidiaries. As CEO of For-Sight, Allan's primary role is to provide leadership and empower the For-Sight team to deliver a great product that meets the hospitality industry's needs. With a passion for technology, Allan believes that data is a critical asset for the industry to deliver real results at scale. Based in Edinburgh, Allan and the team work hard to create an environment where innovation thrives.
William Cotter
Founder and CEO NetAffinity
Founder & CEO of Net Affinity, William has a keen interest in all things travel tech. He has played a crucial role in the development of Net Affinity's own sophisticated client-centric booking platform and is particularly intrigued by how this breed of technology will continue to influence the hotel technology space and what it will look like in future as it continues meeting the needs of ever evolving consumers.
He has played a crucial role in the development of Net Affinity's own sophisticated client-centric booking platform and is particularly intrigued by how this breed of technology will continue to influence the hotel technology space and what it will look like in future as it continues meeting the needs of ever evolving consumers.
Ben Godon
Ben oversees the Asset Management division of Colliers International in both UK and in Europe with a brief to introduce this unique practice across Europe.
The Asset Management team has worked on more than 500 projects in the region, from small boutique privately owned businesses, to large international branded operations providing down to earth practical advice to drive value for hotel Owners and Investors. This includes work on single assets and large multi country portfolios.
As an ex Hotelier, Ben is well placed in being able to liaise and negotiate with Operators to benefit his Clients. His pragmatic and hands-on approach delivers sound value add for his Clients.
Jason Pinto
CoFounder and COO, Pace Revenue (by FLYR Labs)
Jason is co-founder and COO of Pace Revenue (by FLYR Labs), the London headquartered technology company. Pace is the Revenue Optimisation System for hospitality - it's all about real-time automated decision intelligence and industry leading BI, delivered through an intuitive cloud platform. Prior to founding Pace, Jason was a partner at Amadeus Capital, a London based technology venture capital firm. Earlier he was a lead member of the technology and product team at E Ink Corporation the technology company behind the Amazon Kindle. He has both invested in and helped companies scale from early stage to exit and IPO. He's also a massive aficionado of 90s hip hop and wishes he could make it back home to Trinidad more often...
Shauna Campbell
Commercial Director Unite Students
Shauna is currently working as the commercial director for Unite Students, prior to this role she was at Intercontinental Hotels Group for just over 20 years covering a number of roles within the revenue management discipline, before becoming Director of Commercial, a role she held for over 3 years.
Shauna is a keen promoter of the power of self-development and the ability for people and teams to recognise their skills and use these to build stronger and more impactful contributions to the workplace, and in so doing enhance their own personal development and mentoring skills.
Rupert Gutteridge
Head of Sales Oaky
With 16+ years of experience in the hotel tech industry Rupert provides solutions to every type of business in the hospitality market. His specialities include: Revenue Management, Distribution and centralization of Hospitality IT.
Chris Martin
Group Director of Revenue Management RBH
Chris has been leading the Revenue Management team at RBH Hospitality Management for over 5 years; and brings a wealth of knowledge from over 25 years’ experience across the travel and hospitality industry. Prior to RBH, Chris held senior commercial positions with market leading travel companies and across the accommodation sector, from hotels, to apartments, to hostels, working with well-known brands such as Tui Travel, Jarvis Hotels, Travelodge, Native and Generator. Chris has a proven track record in developing highly successful commercial strategies and building high performing teams focused on total revenue and profit performance.
Hannah Luffman
Director of Global Marketing, Duetto
Hannah is the Director of Global Marketing for cloud-based revenue technology software provider, Duetto. Hannah runs all aspects of the global marketing function including field marketing, brand services, events, creative, strategic planning and GTM development programmes. Hannah's background lies in creative campaign management and brand strategy.
Hannah is also Non-Executive Director for Aeorema PLC which is a collection of global marketing and brand experience agencies.
Klaus Kohlmayr
Chief Evangelist, IDeaS
Klaus’ role is to challenge existing thought processes, create stimulating conversations and help bring to life the future of Revenue Management and Pricing in hospitality and travel.
Klaus has been working to challenge the status quo for the last 20+ years. He re-joined IDeaS from TSA Solutions where he led the company’s global commercial, operations and strategic partnership initiatives. Previously with IDeaS he started the companies’ global consulting division and led teams that partnered with leading hotel companies to jointly develop the world’s first group price optimization and function space revenue management solutions as well as requirements for new pricing methodologies.
Alexander Gevers Deynoot
Global Director Chains, Hopper
Alexander Gevers Deynoot is Global Director Chains at Hopper, where he leads the global chain expansion to enrich Hopper's direct supply and enables the possibility for chains to grow and retain their direct bookers with Hopper's unique FinTech and Cloud offerings. Prior to joining Hopper in 2021, Alexander held several positions within Booking.com over the course of nearly 7 years.
Hopper, the fastest growing travel App in the US. With nearly 80M downloads, Hopper is the world's 5th most valuable travel company. By leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace
Fergal Byrne
Head of Digital and Distribution, Doyle Collection
Fergal is the Head of Digital & Distribution for The Doyle Collection, an Irish, family-owned international luxury hotel group which comprises eight hotels in five cities around the world.
Ever since making the move from hotel management into the world of eCommerce, Fergal’s primary focus has been on finding ways to drive more business through the most profitable direct channels.
Having worked on both the digital agency and hotel sides he has gained invaluable experience in developing strategies for increasing direct business.
Amit Popat
CEO Hotel Cloud Founder & CEO, Hotel Cloud
With a Masters in Mathematics at University of Cambridge, Amit went on to set up a successful software development company, specialising in developing financial reporting and payment systems that have been used by major FTSE-250 and multinational companies. At EasyJet he went on to develop and deploy their new booking system on AWS, scaling to serve millions of customers daily, as well as delivering in-depth analytics to help optimise revenues, resulting in record revenue gains.
This led him to enter the hotel industry in 2019, where he partnered with experienced hoteliers to combine the latest technological advances with data analytics and machine learning knowledge gained from other industries to hotels, leading to the creation of Hotel Cloud.
Jessica Sparkes
Director of Marketing, Small Luxury Hotels of the World
Neetu Mistry
Chief Commercial Officer, Cycas Hospitality
Neetu Mistry is the Chief Commercial Officer at Cycas Hospitality, a Pan-European third-party hotel management company that works with the leading brands in the industry as well as operating a portfolio of independently manged hotels.
Neetu has over 20+ years of working in hospitality and has a background in not only revenue management, but also in sales and has a CIM in Marketing with Business. This board experience across the three functions allows her to develop and lead effective commercial strategies across multiple hotels and locations. As well as manage and lead large commercial functions & building strong commercial teams.
Joe Pettigrew
Chief Commercial Officer, Starwood Hotel Asset Management
Bram van Berkel
Chief Commercial Officer, Juyo Analytics
As CCO of Bram is responsible for all commercial activities at Juyo with the aim to grow the company and to drive adoption of data visualization and BI/analytics tools within hotels.
Before joining Juyo, Bram worked at TravelClick/Amadeus for nine years where he supported hotels around the globe in optimizing their Direct Booking and Online Advertising activities.
In addition to his role at Juyo Bram provides coaching to students looking to enter the adventurous world of hospitality and gives guest lectures on commercial hotel topics at Breda University of Applied Sciences’ Hotel Management Academy.
Juyo Analytics is a business intelligence tool for Hotels that enhances and visualizes data from multiple sources in easy-to-use, fully customizable dashboards including blank-slate design to drive detailed business insights, make better optimization decisions faster and ensure that data is used wherever possible to create efficiencies and drive profit.